Terms of Service
Last updated: October 2026
The short version. We build you a website and run an AI front desk that answers your enquiries using information you give us. Prices are as listed. You can cancel the monthly service with 30 days' notice. The AI is a helper, not a guarantee — you stay responsible for your business and your customer relationships.
1. Who these terms apply to
These terms govern your use of the BizFrontDesk website and services provided by BizFrontDesk ("we", "us"). By booking a front desk audit, purchasing a build, or subscribing to the front desk service, you agree to them.
These terms are between us and a business. They are not intended for consumers acting outside a trade or profession.
Questions: support@bizfrontdesk.com
2. What we provide
| Service | What it includes |
|---|---|
| Starter — website | A custom-built website with a working enquiry form, mobile-ready and fast, with basic SEO setup. One-off build. |
| Growing Business — website + AI front desk | Everything in Starter, plus an AI front desk that monitors your enquiry channels, triages and replies to enquiries, and books appointments using the prices and availability you supply. |
| Full Front Desk | Everything in Growing Business, plus multi-staff or multi-location setup, calendar and CRM integrations, and custom escalation rules. Quoted individually. |
3. Pricing and payment
- Starter — £299 one-off, payable before the build begins
- Growing Business — £79 per month, billed monthly in advance
- Full Front Desk — custom quote, agreed in writing before work starts
Prices are in GBP and exclusive of VAT where VAT applies. We'll give you at least 30 days' notice of any price change. Monthly plans continue until cancelled — see section 8.
If a payment fails, we may pause the service after giving you notice and a reasonable chance to fix it.
4. Your responsibilities
The front desk is only as good as the information behind it. You agree to:
- Provide accurate, current prices, services, availability and business information
- Tell us promptly when anything changes — prices, hours, capacity
- Check anything the front desk flags to you, and handle it yourself
- Comply with your own legal obligations, including to your customers
- Only give us data you're entitled to give us
You remain responsible for the conduct of your business, the accuracy of your quotes, and your relationships with your customers.
5. What the AI front desk does — and doesn't — do
Our front desk is designed not to invent information. It replies using the prices, services and availability you have given us. Anything unclear, unusual or high-stakes is escalated to you rather than answered.
Even so, automated systems can occasionally misunderstand. We do not warrant that every reply will be correct, complete or appropriate. The front desk is an assistant, not a substitute for your judgement, and we are not liable for losses arising from a reply it generates where you have not reviewed it or kept your information up to date.
We may suspend the front desk if it is being used in a way that risks harm, illegality, or abuse.
6. Data protection
When the front desk handles enquiries from your customers, we act as your data processor and you are the controller. We process that data only on your instructions and only to provide the service.
Our handling of personal data is described in our Privacy Policy, which forms part of these terms. A data processing agreement is available on request and is included automatically for Full Front Desk engagements.
7. Intellectual property
- Your content — logos, photos, text and prices you supply remain yours. You grant us a licence to use them to provide the service.
- The website we build you — once you have paid in full, you own it and may host or move it wherever you like.
- The front desk software and our methods — remain ours. We licence them to you; we don't sell them.
8. Cancellation and ending the agreement
Monthly service. Cancel any time with 30 days' written notice. The service continues to the end of the notice period, and you are not billed after that.
Website builds. Once a build has started, the one-off fee is non-refundable, as the work is bespoke and underway. If we haven't started, you get a full refund.
On ending. We'll hand over your website files and provide a copy of your conversation logs on request. We retain billing records for 6 years as required by UK tax law, and delete other data as described in our Privacy Policy.
Our right to end it. We may end the agreement with immediate effect if you materially breach these terms, fail to pay, or use the service unlawfully.
9. Founding Client Programme
From time to time we offer a limited number of founding places. The specific terms are:
- What you get: a website build and the AI front desk service, both free of charge for 60 days from the go-live date.
- No card details are taken, and no billing is set up. There is no automatic charge at the end of the 60 days.
- What we ask: honest feedback around day 30 and day 60, and — only if you're happy with the service — permission to name you and quote you as a founding client.
- At day 60: you may continue on the standard Growing Business plan at £79/month; or you may stop, in which case you keep the website at no charge and the front desk is switched off; or you may ask us to take the website down, and we will.
- No obligation. You can end the arrangement at any point in the 60 days. You keep the website.
- Testimonials are voluntary. We will never publish your name or words without your written agreement, and you may withdraw permission at any time.
These founding terms sit alongside the rest of these terms; where they conflict, the founding terms take precedence for the duration of the programme.
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss. Our total liability in any 12-month period is limited to the greater of the fees you paid us in that period or £500.
We provide the service with reasonable skill and care but do not warrant uninterrupted or error-free operation. We may carry out maintenance, usually outside working hours, and will give notice where practical.
11. Changes to these terms
We may update these terms. If a change materially affects you, we'll email you at least 30 days before it takes effect. Continuing to use the service after that means you accept the change.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a dispute arises, we'd ask you to raise it with us first at support@bizfrontdesk.com — most things are quicker to fix directly.